RSL Agent Program

The Agent program is fully described in a separate package available from CTS. Basically, an Agent can choose to be established in one of two categories:

1. The Full Service Agent works with the new phone customer to answer questions, fill out Letter of Agency (LOA) and other forms to set up new service, and provides service on an on-going basis directly to the customer to assure that the customer remains with RSLCOM's long distance service. CTS does not normally have any contact directly with the Full Service Agent's customers. Commissions are received on a continual basis for each customer as defined in the Agent Agreement; this rate as defined in the Agreement is typically 12% of the customer's interstate rate, 7% of the customer's intrastate rate, and 15% on the customer's calling card.
2. The Referral Service Agent provides either the name of a potential new customer to CTS, or gives the customer a blank form (with Agent identifier) to help CTS establish that potential new customer on RSLCOM's service. In some cases, the Referral Service Agent just wants to provide a recommendation or an application form to persons and doesn't want to get involved with the details of providing long distance service to customers and have to offer continued support for these customers. Commissions are received on a continual basis based upon a percentage of each customer's monthly long distance phone bill as defined in the Referral Agent Agreement. Because of the considerably less work involved in being this type of agent, the commission rate is lower, but this commission can be up to a total of 5% of the customer's bill depending on the total dollar amount of all the customers which have been referred to CTS and established as a customer of RSLCOM. After giving the potential customer CTS's contact name or providing the customer with the Letter of Agency form, the Agent is not required to have any additional customer contact. CTS then does the following:
   • Has direct contact with the potential new customer
   • Provides all services to establish the new customer on RSLCOM's long distance service
   • Provides continued support on an on-going basis with the customer.

Can you as an agent (Referral or Full Service Agent) have other agents distributing forms and setting up customers? Yes, but all commissions would be paid by you (not CTS), although you can request additional Agent Codes so you can identify what agent(s) has/have provided what customers. Your monthly report from CTS will separate out all of your individual Agent Codes by customer name.

When are commissions paid? Commissions are typically paid on or about the 15th of the month following the month after the customer's billing month has been closed. For example, if a customer's billing month is January, then typically by March 15th, your commission check would be mailed.

Why would you want to deal with CTS instead of directly with RSLCOM? Well, you could, but CTS (as a Master Agent) has the following advantages that we can offer you as an agent under CTS:

• CTS can provide you with greater hours of coverage for agent support (9am-11pm Mon-Sat, 1pm-11pm Sun, typically, vs. 9am-5pm Mon-Fri)
• CTS can provide a Referral Service Agent status whereby you just "give out" LOA forms or give out CTS's name to potential customers. A Full Service Agent status is also available. You can change from a Full to Referral or a Referral to Full Agent at any time.
• CTS provides free forms for your use with your custom Agent Code pre-printed on the form
• CTS provides prescan of your customer's forms prior to submission to RSLCOM's provisioning department
• CTS does not require any annual minimum total billing revenue that must be met in order to be kept on as an agent, i.e., you do not loose the customers you've set up because your customers have not reached a minimum billing amount.
• CTS provides tracking of new customers to identify provisioning problems
• CTS provides a beautiful (in our opinion) color wall calendar to all agent's customers.^*
• CTS provides a quarterly newsletter to all of agent's customers.^*
• CTS provides sales "hints" on how to market long distance service

^*you can request these items not to be sent to your customer.

What is identical between being an RSLCOM agent and CTS agent?

• The telephone customer's Customer Care toll-free help line at RSLCOM.

What is in the agent's startup package? In the startup package of information, you will receive:

• Letter of Agreement (LOA) form for residential and business use with your Agent Code imprinted (4)
• 800 RESPORG form for transferring a customer's existing toll-free (800/888/877) phone (4)
• International Long Distance Rate sheet (2)
• Both the Full and Referral Agent Agreement explaining how we work with you to best provision your phone customers; includes the current commission structure
• Hints on how to best market to your customers
• A wall calendar (if available)
• A copy of the quarterly newsletter (if available)
• An Agent Supplies and Agent Code Change form.

What is an Agent Code? As an Agent (either Full or Referral Service Agent), you are assigned an Agent Code to allow for the proper assignment of commissions. With the information you will receive, an Agent Code will be set up for you to use immediately upon receipt of the package.

Even though an Agent Code is assigned to you as part of the information package, you are under no obligation to be an Agent unless you choose to sign and return the Agent Agreement form provided (either the Referral or the Full Service Agent form).

If you would like to consider becoming an Agent, please fill out the following information:

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