Ready to make a decision and sign up on-line?
BUT, there's lots of information below that you might find
interesting.Do you need to download an AllCom form, e.g., a toll-free transfer form or Letter Of Agreement ByPass form?
Discount Long Distance Telephone Service
No Monthly Minimum
Business Residential
Great international rates too, like England at 6.6 cents/minute and
Canada (Ontario) at 6.8 cents/minute on the WorldWide plan.
Ready to make a decision and sign up on-line?
BUT, there's lots of information below that you might find
interesting.
Do you need to download an AllCom form, e.g., a toll-free transfer form or
Letter Of Agreement ByPass form?
Offering four major types of service:
1. One+ Outgoing Long Distance Service (dial 1 + area code + number; for calls made FROM your home/business)
2. Toll-free Service (for toll-free calls made TO your home/business)
3. Calling Card Service (when you're away from your home/business and need to make a phone call that will be charged to your main number; used from any residential, business, or pay phone anywhere in the continental US)
4. ByPass Service A special service for the following persons (one or all of the following):
Those who do not want to change their current long distance carrier
Those who live in states with high intrastate (in state) rates and want to bypass their current long distance in-state carrier (a great option)
Those who want a better rate for calling specific international countries without having to change their current long distance carrier
ByPass service uses a toll-free number to access AllCall's switch to connect your phone to the phone of the person/business you're calling.
Special features:
The name of the long distance company is AllCom.
Do you need to have your questions answered immediately? Call 1-800-267-8276, a direct line to Gordon Storr, Authorized Master Agent for AllCom who will provide you with a one-on-one personal service -- we're not a boiler-plate room of 300+ telephone operators. Approximately 95% of the time you'll get Gordon Storr. (9am-1am Mon-Sat, Sun 1pm-11pm Eastern Time Zone; Central subtract 1 hour, Mountain subtract 2 hours, Pacific subtract 3 hours).
You can call the Master Agent, Gordon Storr at 1-800-267-8276 and verbally give your address and phone number and other account setup information to get service, or you can order on-line now (no paper work to fill out), BUT, you're only through about 10% of the content of this web page -- there is lots of fascinating information left to read, so don't be too hasty. However, if you really don't want to read any more, then either give Gordon Storr a call, or
| CLICK HERE TO ORDER SERVICE ON-LINE |
Want to skip the details and find out how to get this service? We provide you with 9 sections of information about long distance, so before you skip the details:
If you want to order 1+ outbound long distance on-line now (no paper
work to fill
out),.
If you have Adobe Acrobat Reader and want to download a form
now,.
You can skip over the sections and go directly to the
"How to apply for long distance service" section:
This is a listing as of April 1, 2001 of all the area codes assigned in the 3-digit area code system. These also include those area codes that are special, e.g., the 700 maintenance area code, and those area codes available to specific countries compatible with the US direct dial system, e.g., 242 = Bahamas (1-242-366-0358 can be directly dialed without having to use the "011-country code-number" sequence).
To continue then...
Who is the long distance carrier? The carrier is AllCom. It is a rebiller of 1+ services (outbound calls), 800 number services (inbound calls), calling card services, and other services that provide enhanced telecommunications available for both residential services as well as businesses. AllCom was formed in1991, and provides a broad range of telecommunications services to thousands of business and residential customers. It is a company that is debt free.
What are the phone rates? The rate is 4.9 cents/minute interstate (anywhere in the contiguous 47 states) on a month-by-month agreement, that is, no long term agreements are required. About 99% of our customers choose the month-by-month terms, however, long-term agreements are also available to lock in your rate -- please call if you are interested in a long term agreement.
Intrastate rates (calls made from your phone to another phone in your same state) are provided in a rate table later on on this web page. International rates are also provided in a table later on. The calling card rate is 10.9 cents/minute interstate. Toll-free rates are the same rate as your outbound rates, e.g., 4.9 cents/minute interstate for calls made from any of the 47 contiguous states to your phone in your state.
How do individuals and/or businesses sign up for AllCom service?. AllCom service is provide through authorized Agents of AllCom.
CTS, Incorporated of VA (CTS) is an authorized Master Agent of AllCom and provides service to help the individual and/or business get onto AllCom's long distance service. CTS has been in the customer service business for 23+ years. As part of their service business, a relationship as Master Agent with AllCom is a component of CTS's business. CTS also provides for Agents who work in coordination with CTS to establish new customers of AllCom. Gordon Storr is the main contact within CTS for handling AllCom accounts.
If you wish to find out more about being an Agent:
The individual at CTS who initially establishes your long distance service with AllCom will be your direct personal contact regarding servicing your AllCom account as long as you are a customer of AllCom -- you are never serviced by one of several hundred (or thousand) "workers" like you may find in many of the other long distance carriers.
Is the long distance signal carried on digital fiber optic cables? Yes, but to inform you, almost all long distance carriers now use fiber optic cables for transmission, so this is really not a big "deal" when you are comparing carriers. The main idea here is that your phone conversations are going to be good on the digital fiber optic cables.
Is there a switching fee? Yes, your local telephone carrier does charge a one-time switchover fee. This fee is normally $5 per line, but if price is a concern, you might wish to contact your local telephone carrier for the actual amount that they charge One local telephone company in the US is now starting to charge one $5 fee for the combined interstate/intrastate switch and a second $5 fee for intraLATA switch. IntraLATA is explained next on this web page. Point of note: you can request the intraLATA not to be switched if you wish.. If you are concerned about this one-time switchover fee that your local telephone company charges, please give us a call at 1-800-267-8276 for information on how to get reimbursed for this switchover fee.
What is intraLATA? IntraLATA is a region defined by your local telephone company that defines a region of common calling areas, usually a region 5-25 miles from your home/business. This region is usually described in the front part of your local telephone book. Note that if you are outside of a metropolitan area, you might not be included in an intraLATA region. The local telephone book will also describe what the cost of calling from one area of the intraLATA region to another phone within that same intraLATA region. The calls that are charged a long distance service are usually billed by your local telephone company on your local telephone bill and are often time-of-day sensitive, that is, there is probably a different rate for day, evening, and/or night calling. The rate that AllCom charges for intraLATA calling is the intrastate rate for the state you reside. The intrastate rate for your particular state is listed later on on this web page. NOTE: this rate may be higher or lower than the intrastate rate charged by AllCom so if you make calls within the intraLATA calling region, look at your local telephone company bill and see if it is beneficial for you to have AllCom "pick up" this intraLATA service. Not all areas of the USA allow long distance carriers to "pick up" the billing in this intraLATA calling region for toll calls, but you can always call your local telephone company and ask them if they allow intraLATA service to be switched to a long distance carrier. If you want AllCom to exclude picking up the intraLATA toll region, this can be selected when you sign up for service.
If I've got multiple phones in my business (or residence), can I have all the long distance lines transferred? Yes
Can I have only one of the lines transferred over? Yes, that too, but why not save money on all your lines?
How do I pay for long distance calls made through AllCom? You can pay for your monthly bill via check. Bills are payable upon receipt with terms of net 30 days, 1.5% late payment percentage added to all bills that are 30 days past due. The long distance bill is separate from your local telephone bill. This separate bill from your local telephone bill is what most persons prefer. A separate bill allows additional billing call details. AllCom's billing is very sophisticated. The default bill is basic call detail along with the bill. This is vastly preferable that having your long distance service itemized on your local telephone bill that some other long distance companies force you to conform to.
You can also request that your phone bill be automatically paid via your credit card. There is also an option to do checking account direct billing called Electronic Funds Transfer (EFT) whereby your checking account is automatically debited for the amount of your monthly bill. The EFT is the wave of the future that many bills be paid, and its been happening now for quite a while in the Electric and Gas utility industry. If you wish to use automatic credit card payments or EFT payments, please give us a call for the appropriate information form. Of course, if you choose to select either credit card payment or EFT, you get a full detail of your monthly phone charges by mail.
On other advantage of using either automatic credit card or checking account debit is that the charge is not posted against your account until approximately 2 weeks after you receive your monthly detail invoice. Also, you don't have to write out a check, pay for postage to send off the check, or worry about getting the payment in the mail. You never end up paying a late fee, and you have plenty of time to review the bill and request help from AllCom on any billing issues prior to your account being debited.
Are there any other fees that AllCom charges? Most long distance companies are currently continuing to charge a PICC fee of between $1.53-$3.50 for every long distance line. AllCom charges no PICC fee. There is also a Universal Service Fee (USF) that was imposed on interstate calls during the Clinton administration to pay for services to remote and rural phone areas and for internet services in schools. Most companies are bumping them up to make a profit, that is, tacking on some extra profit onto a federal subsidy charge. AllCom does not. Their USF charge is 8.9%; Sprint and AT&T tack on 9.9% and Worldcom tacks on 12%.
How does AllCom's rates compare to other long distance companies? Here is a table of rates for AllCom and 3 other long distance companies (value in blue is best):
Nights/ |
Weekdays | State Rate (Virginia) |
Monthly |
Billing |
Per Call |
|
| AllCom | 4.9 |
4.9 |
12.7 |
0* |
1 second |
1 cent |
| MCI 5 cent Everyday Plus | 5.0 |
7.0 |
12.0 |
$4.95 |
60 second | 1 cent |
| AT&T One Rate 7 cents Plan | 7.0 |
7.0 |
12.0 |
$5.95/$4.95 |
60 second | 1 cent |
| Sprint Nickel Nights | 5.0/10.0 |
10.0 |
10.0 |
$5.95 |
60 second | 1 cent |
(as of 8/1/2000)
* = no fee unless monthly usage falls below $20. A $2.50 fee if usage of all usage (toll-free, 1+, calling card, international calls) is under $20.
The best choice? AllCom is the winner in all categories except for Virginia in-state calls. Other states usually have considerably lower in-state rates for AllCom than the other 3, for example, Illinois is only 2.6 cents/minute intrastate.
How does the toll-free number work? Any single phone line can have a toll-free in-coming number assigned to your regular phone number. No separate phone line is required. For instance, we have our 703-256-8780 telephone number for the business and also have the number 1-800-COSTAR6 (1-800-267-8276), so that customers (like you) can call into our company at no charge to them. Of course, the long distance phone calls are paid by us when the toll-free number). It's all on the same physical phone, so when our customer calls on the toll-free number, our main phone number rings, we pick it up and are connected to our customer.
Is there a disadvantage to a toll-free number? Yes, for every call that is made by someone using our 800 number, we have to pay for that in-coming call -- it's just like we called out to that person and pay for the call we made to them. Because of an October 7, 1997 ruling by the courts, all toll-free calls made from any pay telephone carries a single per-call surcharge and this is for any toll-free number from any long distance carrier. For AllCom, this charge is 29 cents per call for calls made from a pay phone (plus the charge for the time of the in-coming call, of course). Again, no surcharge if call is made from a phone that is not a pay phone. Of course, if you use your telephone to call someone else's toll-free number, there is no charge for using their toll-free number.
Are there any advantages to a toll-free number? At least for business, it has well proven to be positively beneficial to our business. Personally, a toll-free number can be used by an individual to call home, (do you have a son/daughter at college and you would like to have them call home?), or can be used by your teenagers (or younger children) to call home for a pickup when they are at a mall/movie without them having to carry correct change for the pay phone.
Can a private residence have a toll-free number? Sure, no problem.
Why is there an 800, an 888, 877, and a new 866 prefix? Well, the number of 800 numbers available are running out (remember, that for the 800 toll-free area code, there are only 8,999,999 numbers available (100-0000 to 999-9999), so by making another 888 toll-free prefix and another 877, it opened up two additional groups of 8,999,999 numbers. There is also now a new toll-free area code recently released: 855.
Can I get a custom toll-free number? Yes. You can request a custom toll-free number that spells a particular name (like our COSTAR6 custom number), or you can try a number that is identical to the phone number of your existing local phone number. For example, if your main number is 703-256-8780, try the number 877-256-8780. As custom toll-free numbers are getting harder to obtain, we recommend you request a random assigned number. We will make an effort, though, if you still wish to request a custom number. If you are requesting a specific (custom) number, we suggest you only request a toll-free number with the 888 or 877 area code as these are more often available. We ran a statistical analysis and found that on the average, for every 7-digit phone number in the USA, there are approximately 19 other persons that also have that same number, so you are currently "competing" with 19 other persons with your same 7-digit phone number for requesting an 877-xxx-xxxx toll-free custom number. Why not try to get it now as once one of those 19 other persons "grab" it; if its gone, it will probably never again be available!!
How do I know if the custom toll-free number I want is available? There are two methods you can use to see if a number is available:
FIRST METHOD
You can include a group of numbers when you request your long distance service. Some persons just call the number they are trying to get to see if someone answers the phone or it rings, but we don't recommend that as it costs that person you called (if they answer) a small charge for the in-coming call. It's not very fair to the business (or person) who already has that number to have to pay for your hunting for the number you want. But this "hunt" method is really what many people use. Even if you use the "hunt" method to see if the number is available, if you get a "this number is not currently in service" or some similar message, this does not guarantee that that particular number is available. Why? Well, if a toll-free number is given up by a previous individual/business, it goes into a "HOLD: DO NOT ISSUE" state for a period of 6 months before it is released for use back into the database of available numbers. No long distance company can reserve this "HOLD" number, and it is not generally known when this "HOLD" number will be released. This hold period is quite a good idea in that it helps prevent a re-released number issued new to a person/business from getting "tons" of calls for the person/business previously owning that number.
SECOND METHOD
You can check the database as follows. Just dial:
800-337-4194
then you will be prompted to enter a toll-free number to check. Don't forget, that for any 7-digit number you want to try, you can check 800, 888, 877, and 866 area codes. If you are just trying one or two numbers, just follow the "man's" voice prompts (to bypass some of the voice messages, see "Bypassing response messages" found in the third paragraph after here).
There is one of three responses the "man" will tell you:
You can only have a toll-free number that has the #3 response. Although there is no absolute guarantee, there is an excellent chance that that number is available.
Bypassing response messages: If you are going to test a large number of number of toll free numbers, you might want to bypass a lot of the voice response messages. To bypass the unneeded verbal messages:
So, here is an example of what you actually do:
If I already have a toll-free number, can I get that changed over when I switch from my current long distance carrier? Yes. No problem. It just requires a simple written authorization to switch the service, just like you're doing for your long distance service. A physical form is required by EVERY transfer of an existing toll-free number from EVERY long distance company, not just AllCom. And if you ever want to leave your current long distance service provider, you can take this toll-free number to your new carrier, too (although we really want to try our best to maintain you as our customer). Please request the "800 RESPORG" agreement form if you want to switch your existing toll-free number. This form is also available on the forms download page which enables you to print the form directly on your printer. Note: if you have an existing toll-free number that has a PIN number, AllCom cannot switch that number. For example, if you dial 1-800-999-1111 then have to enter an additional 54321 to make the connection, the 800-999-1111 cannot be switched over to AllCom. Why? The 800-999-1111 toll-free number is not owned by you, its owned by the long distance company who might have 100,000 other persons using that same toll-free number.
Is there any fee to get a new toll-free number? No. No fee to either get the number or to hook it (link it) to your local telephone number for a business or a residence phone .
Is there any fee to switch over an existing toll-free number? No. There is no fee for switching an existing business or residential toll-free number.
Is there any monthly fee to have a toll-free number? There is a $1 per month per toll-free number to have a toll-free number. Most other long distance companies charge a high ($8.95/month?) for a toll-free number, and many charge a higher per-minute rate than your outgoing 1+ calls but AllCom charges exactly the same rate for your incoming toll-free calls as your 1+ outgoing calls for interstate, intrastate, and intraLATA. AllCom makes it easy to "own" your own toll-free number.
Can I selectively specify what area codes that I can receive calls from on my toll-free number? Yes. You can specify from which area codes you want to receive calls. You can also exclude calls from specific area codes. Why? For example, if you live in Virginia and your daughter is going to college in Buffalo, NY, you can request that the toll-free number be available for calls made from area code 716 (Buffalo, NY). In that way, you would only have calls that would be made from the 716 area. The disadvantage is that if you went on a trip somewhere else, or if your daughter were on a trip home (through Pennsylvania, Maryland, Northern Virginia), you (she) would not be able to call home using the toll-free number. You (or she) could have a calling card, though, that could be used (see later for information about calling cards). You can also specify from just what area codes you do not want to accept calls. In addition, you can also specify the same choices for area codes in Canada. Most people want the flexibility to receive calls from the complete coverage area available to the toll-free number.
You mean that I can have anyone in Canada call me on my toll-free number? Yes. But you need to request your toll-free number to have access from Canada either at the time you get your toll-free number or at a later date.
Can I have persons located in other countries call me on my toll-free number? Except for Canada, no. Persons in Alaska, Hawaii, Puerto Rico, and US Virgin Islands can call to your toll-free number, though.
What is the cost of each call for having someone call me on my toll-free number? For interstate domestic calls in the continental USA (47 states), the cost is 4.9 cents/minute interstate. The intrastate toll-free rate (calls made to you from somewhere else within your own state using your toll-free number) is the same as your outgoing 1+ direct dialed intrastate rate (see intrastate rate table). Calls from Alaska are 19 cents/minute; calls from Hawaii are 20 cents/minute; calls from Puerto Rico and the US Virgin Islands are 31 cents/minute. For calls from Canada, it costs 22 cents/minute (that's 22 cents in US cents, not Canadian cents). All calls are billed in 6 second increments starting at 6 cents. Remember, you can block (or accept) calls from all of Canada, selectively include or exclude area codes in Canada, or selectively include or exclude any area code(s) in the USA including Alaska, Hawaii, Puerto Rico, and US Virgin Islands.
Can I have a toll-free number connected to a phone that I do not own? Yes.
Why would I want to do this? Well, lets give a couple of examples:
My mother is 75 years old living alone in Boston. I can get a toll-free number on her phone and "her" toll-free number gets billed to me at my home in Virginia. I can call her when I'm at a friend's house or at the office, when I'm on a business trip, or I can give my daughter and son in college the number so they can occasionally call her from their dorm rooms in Florida and California.
Another example: A lawyer in Chicago has older parents living in a retirement home in Pennsylvania where the phone system is owned by the retirement home. He sets up a toll-free number pointing to the phone number in the parent's room, then gives his other 4 brothers and sisters (living in Phoenix, Miami, Houston, and Buffalo) the phone number so they can all keep in contact with their parents. The bill for all the phone calls comes to the lawyer, and the other brothers and sisters can call at no cost to them. Nice!!!!
Can I have more than one toll-free number call in on a single phone number? Yes. You can have several toll-free numbers which will come in on the single phone number.
Why would I want to do this? Well, you could have one toll-free number published in your sales literature for new inquiries to your business, and then provide (or publish) a separate toll-free number to your existing customers for customer service. You then get a detailed cost breakdown for each of the two different toll-free numbers, yet you've only had to provide a single phone for those incoming calls.
Another example is if you are operating a business out of your home, you can give one toll-free number to all of your business customers and have another toll-free number for your personal use. In that way, you monthly bill will nicely separate the business toll-free number calls from your personal toll-free calls.
A final example: Each of two roommates in an apartment provide a separate toll-free number for their respective parents. When each roommate's parents call, the cost of this call is itemized on the monthly bill so they can pay for their respective calls.
Can I have a single toll-free number call in on two different phone numbers? No. But through your LOCAL telephone company, you can have call forwarding on one phone number. Call forwarding is done only by your LOCAL telephone company. When someone calls on your toll-free number going to a specific phone, that phone can call forward to another phone. For example, we have our toll-free number 1-800-267-8276 linked to and coming into our regular phone number 703-256-8780. At 5pm, we punch a few buttons on our local 256-8780 number and transfer all calls to a residential phone (703-354-1745) so we can serve our customers during the evening hours. The call forwarding automatically forwards both local calls made to 256-8780 as well as calls called in on the 800-267-8276 number.
State |
ALL | State |
ALL | State |
ALL | Other toll-free locations | ALL |
| (INTERSTATE) | 5.9 | (INTERSTATE) | 5.9 | (INTERSTATE) | 5.9 | Hawaii interstate | 15.2 |
| Alabama | 7.1 | Maryland | 8.3 | Oregon | 10.4 | Hawaii intrastate | 17.4 |
| Arizona | 13.7 | Massachusetts | 9.0 | Pennsylvania | 9.0 | HI to AK | 17.5 |
| Arkansas | 14.9 | Michigan | 4.2 | Rhode Island | 5.6 | Alaska interstate | 17.4 |
| California | 5.2 | Minnesota | 12.6 | South Carolina | 11.7 | Alaska intrastate | 48.4 |
| Colorado | 13.8 | Mississippi | 5.1 | South Dakota | 19.3 | AK to HI | 17.4 |
| ................Connecticut | 5.7 | Missouri | 14.4 | Tennessee | 6.8 | PR to AK | 25.7 |
| Delaware | 6.8 | Montana | 14.4 | Texas | 10.9 | PR to HI | 25.7 |
| Florida | 11.4 | Nebraska | 14.2 | Utah | 8.9 | PR to US48 | 25.7 |
| Georgia | 6.8 | Nevada | 8.6 | Vermont | 11.9 | US48 to AK | 17.4 |
| Idaho | 16.2 | ........New Hampshire | 12.2 | Virginia | 13.6 | US48 to HI | 17.4 |
| Illinois | 3.6 | New Jersey | 8.0 | .......Washington (state) | 11.1 | USVI to AK | 25.7 |
| Indiana | 6.7 | New Mexico | 17.8 | West Virginia | 14.2 | USVI to HI | 25.7 |
| Iowa | 9.8 | New York | 9.0 | Wisconsin | 7.1 | USVI to US48 | 25.7 |
| Kansas | 10.3 | North Carolina | 10.0 | Wyoming | 5.5 | Canada to AK | 9.9 |
| Kentucky | 10.4 | North Dakota | 18.2 | Canada to HI | 9.9 | ||
| Louisiana | 6.5 | Ohio | 6.4 | Canada to US48 | 9.9 | ||
| Maine | 10.7 | Oklahoma | 8.0 |
What is a calling card? A calling card is a card, physically about the size of a standard credit card, that can be carried in your wallet/purse. It can be used to call from a site outside of where your business/personal phone is located. You can call from any phone (in the USA) to any other phone in the USA or for outgoing international calls. You cannot use the card from an international country to make calls back to the USA.
Is there any cost to getting a calling card? No. There is no monthly fee, no minimum, no setup fee, and no per-call service fee when you use it. Most of the other "BIG 3" phone companies charge a per call fee that in some cases can be may times the cost of a single call using the AllCom calling card. We had one person get charged a service fee (by one of the "BIG 3") for a 30 second call and the total cost of the call was $1.36. AllCom's card is 14.9 cents/minute interstate, so with AllCom the cost would have been 8 cents.
Why would I want one? Perhaps the best way to describe it is to give you some examples of how we use it:
*Of course, if I have a toll-free number, the call would be less expensive than using a calling card.
Is there any fee to obtain the calling card? No.
Is there any fee if I don't use the calling card? No.
What is the cost per minute for the calling card? 14.9 cents/minute to the 47 contiguous states (including calls made within your own state). Calls within your state are also 14.9 cents/minute.
What are the billing increments and minimum bill per call? Billing is in 1 second increments with a 60 second minimum per connected call. Exception: calls to Mexico is billed in 60 second increments.
Can I obtain a calling card if I don't have a 1+ service? Yes. In addition, you are not required to have the calling card if you don't want one. If you do not have 1+ outgoing service with AllCom, a separate paper form is required to be submitted for service. Call 1-800-267-8276 for this form.
Is the cost the same for interstate and intrastate calls? No. A toll-free intrastate rate table is provided when you go to select the long distance plan you want to sign up for.
Is the cost the same no matter what time of day I call? Yes.
Is the cost the same no matter what day of the week I call? Yes.
| AK | HI | PR | CN | US | VI | |
| AK | 24.6 | 22.6 | 31.2 | 24.6 | 24.6 | 31.2 |
| HI | 22.6 | 24.6 | 31.2 | 24.6 | 24.6 | 31.2 |
| PR | 31.9 | 31.9 | 39.1 | 39.1 | 31.9 | 39.1 |
| CN | 31.9 | 24.6 | 39.1 | 39.1 | 31.9 | 39.1 |
| US | 8.1 | 8.1 | ||||
| VI | 31.9 | 31.9 | 39.1 | 39.1 | 31.9 | 39.1 |
When comparing long distance phone plans, what are the "things" to look out for? The following 8 questions are related to long distance phone plan comparisons when comparing other carriers:
Is there any monthly billing service fee with AllCom? No. Just a low usage fee of $2.50 if your usage falls below $20/month.
What about all the 10-10-321 or other 7-digit advertisements currently seen on TV, or similar types of ads I get in the mail? What kind of deals do they usually have? On TV, look at the fine print flashing by the bottom of the screen. First, they generally bill in 60 second increments. On some plans, there is a $4.95 or $5.95 fee charged every calendar month even if you use that service just once during the month. And who really wants to dial 7 digits to make every long distance call!!! In addition, the rate quoted is generally only for interstate rates; the rate for intrastate are usually very high compared to AllCom, and it may be impossible to find out what you will be charged for those intrastate rates. For example, what number do you call to find the intrastate rate and who do you call if you have a problem?
One deal has a special rate of $0.99 for 20 minutes then 10 cents/minute after the 20 minutes. Great rate. But if you get the answering machine of the person you are calling, you are still charged the 99 cents, so now your "deal" is 99 cents for your 30 second message -- that is an equivalent rate of $1.98 per minute for the call, quite a bit higher than 4.9 cents per minute with AllCom. Yes, you could get your money's worth and talk 20 minutes to the answering machine but...
Why do the "BIG 3" charge so much for long distance services? They have big TV, magazine, newspaper, and other advertising budgets to pay for, therefore, the customers they sign up for their long distance service pay a higher long distance phone call rate. They sometimes offer their discount plans for a short period of time (6 months?) then flip the user to their regular higher rates. On some plans they restrict their special (7 cents/minute?) to specific hours of the day (7pm-7am?). They usually charge a monthly service fee (7 cents/minute + $5.95 fee = a lot higher than 4.9 cents/minute with no fee). Just look at the small print on the bottom of the TV in white letters on a white background -- ads that flash by in seconds . Of course they seldom tell you this verbally in the TV ad. They almost never tell you the specific intrastate rate for calls you make within your particular state, just the interstate rate, and where do you call to ask them about their intrastate rates? The intrastate rates are usually very high, sometimes 2 even 3 times more expensive than AllCom's intrastate rates. They often restrict their special rates to only residential homes (no businesses). Again, there is no day of the week, time of the day, or residential/business restrictions with AllCom.
If I sign up for AllCom, can I still use a 7-digit code to access another long distance service? Yes
Why would I want to do this? For example, if you get a great domestic rate from AllCom (the 4.9 rate) but find that the one international country that you occasionally call is more expensive through AllCom than that of "XXX" long distance company, if you enter the "XXX" long distance company's 7-digit "PICC" number (or sometimes called "casual calling" or "dial-around"), that call will then go through "XXX"'s system instead of AllCom. Normally, the "XXX" call will be itemized and billed on a separate page on your local telephone bill and AllCom will (generally) not know that you placed that call through "XXX". Note that if you have any problem, then, with the "dial-around" call that you placed (bad number, static, dropped line, wrong rate), you need to deal directly with the "XXX", not with AllCom.
Lets compare one of the best advertised 10-10-220 plans heavily advertised on TV: "20 minutes for under a buck" -- actually: 99 cents) Which is better: 10-10-220 or AllCom? Here is a table ranging from 1 through 20 minutes with the actual cost between the two plans:
|
AllCom |
10-10-220 |
1 minute |
4.9 |
99 |
2 minutes |
9.8 |
99 |
3 minutes |
14.7 |
99 |
4 minutes |
19.6 |
99 |
5 minutes |
24.5 |
99 |
6 minutes |
29.4 |
99 |
7 minutes |
34.3 |
99 |
8 minutes |
39.2 |
99 |
9 minutes |
44.1 |
99 |
10 minutes |
49.0 |
99 |
11 minutes |
53.9 |
99 |
12 minutes |
58.8 |
99 |
13 minutes |
63.7 |
99 |
14 minutes |
68.6 |
99 |
15 minutes |
73.5 |
99 |
16 minutes |
78.4 |
99 |
17 minutes |
83.3 |
99 |
18 minutes |
88.2 |
99 |
19 minutes |
93.1 |
99 |
20 minutes |
98.0 |
99 |
As you can see from the table, the 10-10-220 never gains an advantage over AllCom. After 20 minutes, the calls for 10-10-220 are 7 cents/minute, so for every minute after 20 minutes, the 10-10-220 is 30% higher per minute than AllCom.
Are there any credit checks done when establishing an account? Generally, a credit check may be done after the Letter Of Authorization (technically called "LOA") is received, or if submitted on the internet, just after submission, to make sure that the long distance charges will be paid in a timely manner. This is one of the ways the long distance rates can be kept low.
How long does it take to get service? The order is normally input within 48 hours of receipt, or if you sign up on line, immediately. If approved, it is electronically sent to your local telephone company. Your local telephone company may take anywhere between 5-7 business days to switch, and this would be the same for any change you make through any long distance carrier. The average time (no guarantee here) to switch is usually about 2-4 days after your local telephone company electronically receives the request for transfer. You do not have to do anything to cancel your old long distance service. As only one long distance company can be chosen at one time, a switch to AllCom cancels your 1+ outbound service to your old long distance company. Note that you will get a bill from your old long distance company for calls made up to the time when AllCom is switched (including their normal monthly service charge if your old company has one for that last partial month). Your old long distance company may charge you your monthly service fee if you also have calling cards with that old company, so make sure that you write to them requesting cancellation of your old company's calling card(s). AllCom has calling cards, too, so why not get an AllCom calling card. Contact us for information on how to obtain a calling card. Its simple.
Is there a way to prevent another long distance company from switching me without my authorization? Yes. You can call your local telephone company and ask them to put a PICC (pronounced "pick") freeze on your phone line, but make sure you are switched over to AllCom before you put on a PICC freeze.
What is a PICC freeze? A PICC freeze is a method whereby you can prevent the unauthorized switching of your long distance service by another long distance company. Some long distance companies (and some agents for those companies) are notorious for switching you to their service without your authorization. Some companies might try to switch you back to your original service without your authorization once you switch to AllCom. A PICC freeze prevents this from happening. Make sure you request it to be put on all the phones you may have in your home/business. I STRONGLY SUGGEST THAT YOU PLACE A PICC FREEZE ON ALL YOUR PHONES ONCE YOU ARE SURE YOU ARE ON AllCom'S SYSTEM.
How do I set up a PICC freeze (its pronounced "pick")? Just call up your local telephone company (not AllCom) AFTER you have been switched and on-line with AllCom. When you call, just tell the local phone company person that you want to put a PICC freeze on your phone line(s). In almost all cases, there should be no charge to do this and in most cases this can be done over the phone although some states are now requiring your local telephone company to require a written request.
What if I already have a PICC freeze on my line? Just call your local telephone company and ask for them to lift the PICC freeze. This should be done at the time you submit your request for AllCom's long distance service. This allows AllCom's submission of your new long distance service to be done by your local telephone company. After you know you are on AllCom's service, just request your local telephone company to put the PICC freeze back on so that you won't get "slammed" by any long distance carrier.
What if I want to change long distance phone companies after putting on this PICC freeze? In most cases, a PICC freeze can be lifted by a phone call to your local telephone company. A few local phone companies now require a written request to add/release a PICC Freeze.
Is a PICC freeze required for toll-free numbers? No. The reason? Any changes to an existing toll-free number already requires a written RESPORG agreement change form, so no long distance phone company can "slam" your toll-free number ("slam" is the technical term for unauthorized switching a long distance phone company).
What if I see a legitimate rate that is lower than 4.9 cents/minute? Let us know and we'll check it out. Please contact us as rates do change. We'll see if we can better that rate and let you know; we will try to better that rate. So don't just make a quick "jump" to another carrier without giving us a call -- we work hard to keep you as a customer and offer you a personal one-on-one service that you don't normally find in other long distance companies.
How often would I get a bill? Billing is done monthly to the indicated billing address. This is separate from your phone bill, so you're not mixing local phone company service charges for local services with your long distance call charges. Most persons/businesses prefer this billed separately, because it gives better control of your charges and more details of calls than "tacking" it onto your local bill. If you don't choose monthly billing (where you get a bill in the mail then pay that bill by check/money order), with the option of automatic credit card or automatic checking account debit (EFT), you'll still get a monthly statement as to the details of the calls you made.
Can I get an on-line (internet) bill? Yes. You can either receive a paper bill or opt for on-line billing. And, of course, you can pay your bill automatically either by bank debit or by credit card.
Intrastate calls (calls made from your phone to other phones within your same state) are billed under a different rate than interstate calls (calls made outside of your state to any of the other 47 states). Sometimes this intrastate rate may be below the 4.9 cents per minute interstate rate; sometimes this rate may be higher. The rates quoted below are billed in 1 second increments with an 30 second minimum per connected call.
Why do some of the states have a very low intrastate rate (Illinois=2.6 cents/minute) and others have a very high intrastate rate (South Dakota=18.6)? The major reason is a state's Phone Communications Commission Board (or some similar name) which has state control of setting the interconnect fees between the local telephone and (all) long distance companies. In general, if your state has a high rate, then almost all other long distance companies will have a corresponding high rate because of this board's control over setting the interconnect base rate. For example if AllCom has a rate of 8.2 for Utah, other long distance companies might have a Utah rate of 10.9, 9.9, 9.0, 10.4, 12.52, 8.5, and 8.9 (these are the Utah rates for the other long distance companies we are authorized agents for), or other long distance companies (which we don't support) might have rates of 15.0, 18.2, or 16.5.
There are two columns in the below table, the ALL REG is AllCom's Switched Service plan, and the ALL BY is AllCom's ByPass Service plan.
They both have an interstate rate of 4.9 cents/minute for calls you make to phones outside of your state (the other 47 contiguous states in the USA). Alaska and Hawaii are considered (for long distance phone calls) as international calls and are found in the international rate table -- the next section below the intrastate rate table below).
Switched service: This is where your long distance company is switched to AllCom. Once you have signed up for AllCom's service, to place a call under switched service, all you need to do is enter the number "1" plus area code and phone number of the number you want to call. International calls: just substitute "011 for the "1" then enter the country code and the international long distance phone number.
ByPass service: This is where you keep your current long distance company but dial some numbers to bypass your current carrier to get onto AllCom's service on a per call basis. This is done by dialing a toll-free number, then a "1", then area code and the long distance number you want to call., then the "#" sign to send that request. International calls: substitute "011 for the "1", then enter the country code and the international long distance phone number. If you're going to use this option frequently, you can enter the toll-free number into your speed dial option of your telephone (most telephones allow you to do this) so all you need to do is press the speed dial button, then the area code and long distance phone number of the number you want to call.
There are several different ways you can sign up. You can sign up directly on line for either Switched or ByPass service, and for accuracy, this is the preferred method of signing up for service. There standard switched long distance plan is called the NationWide Plan. There is a special plan called the WorldWide Plan that offers a 23.6% discount off of the NationWide international rates, but the interstate rate is 1 cent per minute higher (5.9 cents/minute), but if you're doing mostly international calls, then choose the WorldWide Plan.
If you choose the ByPass plan, you get the same rates for international calls as identified in the WorldWide Plan.
You don't need to be concerned with a lower intrastate rate if you do most or all of your calls outside of your state, so ignore this table if you call mostly (or always) outside your state.
State |
ALL |
ALL |
State |
ALL |
ALL |
State |
ALL |
ALL |
(INTERSTATE) |
4.9 |
4.9 |
(INTERSTATE) |
4.9 |
4.9 |
(INTERSTATE) |
4.9 |
4.9 |
Alabama |
6.1 |
4.9 |
Maryland |
7.4 |
5.9 |
Oregon |
9.6 |
5.9 |
Arizona |
13.0 |
6.9 |
Massachusetts |
8.0 |
5.9 |
Pennsylvania |
8.3 |
4.9 |
Arkansas |
12.8 |
6.9 |
Michigan |
3.2 |
4.9 |
Rhode Island |
6.9 |
5.9 |
California |
4.9 |
4.9 |
Minnesota |
10.1 |
6.9 |
South Carolina |
10.7 |
6.9 |
Colorado |
12.8 |
4.9 |
Mississippi |
4.2 |
4.9 |
South Dakota |
18.6 |
6.9 |
................Connecticut |
4.8 |
4.9 |
Missouri |
13.7 |
6.9 |
Tennessee |
5.8 |
4.9 |
Delaware |
6.4 |
4.9 |
Montana |
13.5 |
6.9 |
Texas |
9.7 |
5.9 |
Florida |
8.7 |
6.9 |
Nebraska |
13.3 |
6.9 |
Utah |
8.2 |
4.9 |
Georgia |
5.9 |
4.9 |
Nevada |
7.9 |
4.9 |
Vermont |
11.0 |
6.9 |
Idaho |
15.2 |
6.9 |
........New Hampshire |
11.2 |
6.9 |
Virginia |
12.7 |
6.9 |
Illinois |
2.6 |
4.9 |
New Jersey |
6.8 |
4.9 |
.......Washington (state) |
10.3 |
6.9 |
Indiana |
5.7 |
6.9 |
New Mexico |
17.0 |
6.9 |
West Virginia |
13.3 |
6.9 |
Iowa |
9.1 |
6.9 |
New York |
8.6 |
5.9 |
Wisconsin |
5.4 |
4.9 |
Kansas |
9.6 |
6.9 |
North Carolina |
9.2 |
6.9 |
Wyoming |
4.7 |
4.9 |
Kentucky |
9.5 |
6.9 |
North Dakota |
17.2 |
6.9 |
|||
Louisiana |
5.7 |
5.9 |
Ohio |
5.7 |
4.9 |
|||
Maine |
9.8 |
6.9 |
Oklahoma |
7.0 |
5.9 |
The international rates from AllCom are one of the lowest in the industry -- very competitive when compared to other long distance carriers. International calls are billed in 1 second billing increments with a 60 second minimum per connected call and are billed at a flat rate, i.e., the same rate 24 hours/day, 7 days/week. Exception: Mexico is billed with a 60 second minimum and a 60 second billing increment.
In addition, there is no monthly fee to get these great rates unlike AT&T or one of the other Big 3 that might charge for an international plan.
AllCom offers two rate plans: the NationWide Plan and the WorldWide Plan.
What is the difference between the NATIONWIDE PLAN and the WORLDWIDE PLAN rates?
AllCom Plan |
International Rate Per Minute Cost |
Cost to call interstate within USA |
| NATIONWIDE | Low international rates | 4.9 cent/minute interstate and low intrastate rate |
| WORLDWIDE | 23.6% Lower rates than NationWide for all countries (approx) | 5.9 cents/minute interstate; intrastate higher than NationWide rate |
Here are a few of the more common country's regular rate in cents/minute: (WW=Worldwide Plan; NW=NationWide Plan)
Country |
WW | NW |
Country |
WW | NW |
Country |
WW | NW |
| Australia | 7.1 | 9.6 | Hungary | 12.3 | 16.6 | Russia (Moscow) | 9.9 | 13.5 |
| Brazil (Rio) | 7.5 | 10.1 | Ireland | 7.5 | 10.1 | Singapore | 6.7 | 9.1 |
| Canada (Ontario) | 6.8 | 9.2 | Israel | 8.4 | 11.4 | Spain (Madrid) | 6.9 | 9.3 |
| Denmark | 9.0 | 12.2 | Italy | 7.2 | 9.7 | Sweden | 6.4 | 8.7 |
| France | 6.7 | 9.1 | Japan | 8.7 | 11.8 | Switzerland | 6.7 | 9.1 |
| Germany | 6.6 | 8.9 | Netherlands | 6.4 | 8.7 | Taiwan | 8.2 | 11.2 |
| ...........Hong Kong | 8.2 | 11.2 | ......New Zealand | 7.2 | 9.7 | ......United Kingdom (UK) | 6.6 | 8.9 |
For rates to the other international countries:
How do I sign up on-line (on the internet) for the
NationWide or Worldwide Plans? Just:
In order to transfer your current long distance service, you can either sign-up on-line, or you can fill out a short application. This application for service agreement is called a Letter Of Authorization (LOA). Switching your phone numbers without your authorization is called "slamming". It is illegal, and carries with it a very heavy fine for those companies who switch your long distance service without your authorization to do so.
Do I get a notification when I apply for service? Yes, you get a welcome notification from AllCom.
How do I know when I've been switched over to AllCom? Go to the phone that you've requested to be switched over to AllCom. Dial 1-700-555-4141. This 700 area code is called a "working toll-free area code" and you will not be charged for calling this number. Note that this phone number can be reached by about 95% of the phones in the USA. In a few areas, this 700 number might not be available either because your local phone company doesn't have this "programmed" as a valid area code in their local telephone system, or that you might have some area code blocking from your phone. The latter sometimes occurs if you have 900 number blocking. If you get a connection and you hear the recorded message "Your long distance service is active, 5102", then you are on AllCom's long distance service. AllCom is also working on the ability for that recorded message to say "AllCom" instead of the 5102 number. If you hear a different message, then you're not switched yet. Recommendation: as soon as you hear that you are connected, contact your local phone company and ask that you have a "PIC FREEZE" put on your line(s). This will prevent the previous long distance company you've switched from (and any other long distance company) from switching your service away from AllCom. Some long distance companies try switching you back to their service without your requesting it. It's happened several times with our (CTS) customers over the last 7 years we've been in the telecom business by both small and large (AT&T, MCI) long distance companies. This is called "slamming" and is illegal, but it's done. Having a PIC FREEZE is a great idea. Your local phone company should NOT charge you for this service of putting the PIC FREEZE on your phone lines. Note that if you have more than one phone line switched to AllCom, tell your local phone company to make sure the PIC FREEZE is put on each phone.
So is it simple to switch over? Yes. You can sign up on-line, or you can actually print out the application form, sign it, and send it (fax or mail) all in a single step.
How do I sign up on-line (on the internet) ?
Just:
How do I sign up using paper forms? You can choose one of the four following methods for requesting AllCom long distance service:
![[Image]](one.gif){kind=small}
DOWNLOAD THE FORMS, PRINT THEM, and FILL THEM OUT method
If you have a word processor and printer, you can download the file that contains the form.
First, download the
form. To go to the AllCom download page to download the available forms:
Second, open the form in Adobe Acrobat, print the form, then fill out the printed form.
Third, either fax or mail the form to us.
Then go to: ...the rest of the story
![[Image]](two.gif){kind=small}
E-mail us at:
costar@costar.net
Then go to:
...the rest of the
story
![[Image]](three.gif){kind=small}
Request the forms by mail:
CTS, Incorporated of Virginia
![[Image]](four.gif){kind=small}
Phone: 1-800-267-8276
Then go to:
...the rest of the
story
That's it. Takes about 5 minutes total of your time to save money on 1+, toll-free, and international calls and calling cards. Except for the equal or better quality lines (and of course your savings), you should not notice the transition to the new long distance service. We have a very high retention rate for customers switching, and so we expect to have you as a customer for a long time -- we will work to meet your expectations.
Note that until you physically sign the LOA and send it to us (mail/fax), we will not switch you to the new long distance telephone service unless you choose the on-line order process.
*The fine print (the legal stuff):
In applying for service, certain restrictions may apply; savings may vary depending on what are your current rates. Charges will be billed by AllCom and there is no monthly service charge.
Rates quoted are for interstate calls only. You can make intrastate, intraLATA, and international calls at other low AllCom rates. All domestic calls to the 48 contiguous states are billed in 1 second billing increments with an 30 second minimum.
International calls are billed in 1 second billing increments with a 60 second minimum. Exception: calls to Mexico are billed in 60 second increments with a 60 second minimum.
Calling card calls are billed in 1 second billing increments with an 60 second minimum and no per-call surcharge on calls. Exception: calls made from a pay phone incur a 35 cent per call charge that is paid to the pay phone operator.
Toll-free numbers carry a $1 per month fee.
For toll-free numbers and calling cards, calls made from a pay phone incur a 35 cent per call charge plus the quoted interstate or intrastate rate. This fee is paid to the pay phone operator for the service to use the pay phone to place the call.
There is a low usage fee of $2.50 for accounts that bill less than $20 per month. The $20 amount is calculated on the sum of all the usage in the account, e.g., if there was a $15 in outbound 1+ long distance, $4 in inbound 800 toll free, and $3 in calling card calls, this total is $22 and therefore there would be no $2.50 fee.
All applicable taxes are charged.
End of the fine print (the legal stuff).
If you have any questions, please give us a call at: 1-800-267-8276 9am-11pm Mon-Sat or Sunday from 1pm-11pm, fax us at: 1-888-810-3200 (24 hours), or e-mail us at: costar@costar.net
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